Unfortunately after a few months of riding the Joymax has developed the same problem with the front LED running lights. A couple of the bulbs are starting to flicker like I had on the previous set. Okay you might think... until you get pulled by the cops for having faulty lights - thankfully not happened.
I called into the local dealers (Padgets, Dewsbury) to follow-up on the last warranty claim. They made a phone call to SYM and got told that the person they needed to talk to was on lunch. - Apparently I was expected to wait there like a spare part until said employee came back. - and they wonder why they loose customers... Customer service people! I left after 20 minutes of pacing up and down and told them I'd call in later.
Anyway, my next post will make this all fairly academic... :)
Sunday, 15 June 2014
Monday, 24 March 2014
12k service
Just got the Sym back from its 12,000 service.
As mentioned in a previous post, there wasn't a vast amount that needed to be done. Mainly minor niggles and wear and tear items that needed to be replaced.
A breakdown of costings were:
The major item that seemed to cause problems this time around was the replacement of the speedo sensor that runs from the front wheel to the clock binnacle. Although the dealer was nice enough to offer a courtesy bike (a Honda S-Wing / FES 125) Sym took well over 4 weeks to supply the correct part (sending the wrong one more than once).
As mentioned in an earlier post the idea of spending £100 every 3 months doesn't fill me with joy, but I'm aware it certainly could be a lot more with other models / dealers.
As mentioned in a previous post, there wasn't a vast amount that needed to be done. Mainly minor niggles and wear and tear items that needed to be replaced.
A breakdown of costings were:
- EBC Rear Brake Pads - £6.64
- Drive Belt - £42.98
- Oil (0.80 ltr) - £5.20
- Grease / Lubes - £3.00
- Environmental Charge - £3.50
- Labour Charges - £43.00
- Vat @ 20% - £20.87
The major item that seemed to cause problems this time around was the replacement of the speedo sensor that runs from the front wheel to the clock binnacle. Although the dealer was nice enough to offer a courtesy bike (a Honda S-Wing / FES 125) Sym took well over 4 weeks to supply the correct part (sending the wrong one more than once).
As mentioned in an earlier post the idea of spending £100 every 3 months doesn't fill me with joy, but I'm aware it certainly could be a lot more with other models / dealers.
Thursday, 20 February 2014
It's that time again...
It's been a while since my last post. With the weather being no longer fit for ride-outs to the Yorkshire Dales and the like, I've pretty much been using the bike for the day-to-day ride into work.
The bike is due for it's 12,000km service which has come around pretty much on time. I bought the bike back in March 2013 and the 12k service is due after 12 months. - In theory I'm a month ahead of where I should be which isn't too bad considering the use the bike gets.
Things to note that I'm due to take into this service are:
- The speedo has been rather erratic of late. It's spent the last 3+ months returning to about 5km rather than the dead straight 0km return. The other week it failed to show anything, and the last day or two it's started to bounce about all over the place. - I'm taking a guess that it's a faulty sensor on the front wheel as it seems to happen every time we have a bad spell of weather.
- The security flip on the key hole either hasn't been falling into place when the button is pressed, or falls back onto the key by itself making it a nightmare to get the key out. Something I find a pain in the backside when you're trying to get away from work in the early hours of the morning.
- The center stand won't spring back by itself. Think it's just a build-up of dirt on the spring / pivot, but again a bit of a pain when you've got to ensure it's kicked back out of the way before setting off.
- Think I've worn the rear pads down to their bare minimum. There might be some slight scoring on the disc. Need to check with the dealership on if they think it's salvageable or not.
Overall the bke has been running great. Not overly happy about having to get it services every 3,000 km, but that seems to be the way things are going with most 125 models these days.
The bike is due for it's 12,000km service which has come around pretty much on time. I bought the bike back in March 2013 and the 12k service is due after 12 months. - In theory I'm a month ahead of where I should be which isn't too bad considering the use the bike gets.
Things to note that I'm due to take into this service are:
- The speedo has been rather erratic of late. It's spent the last 3+ months returning to about 5km rather than the dead straight 0km return. The other week it failed to show anything, and the last day or two it's started to bounce about all over the place. - I'm taking a guess that it's a faulty sensor on the front wheel as it seems to happen every time we have a bad spell of weather.
- The security flip on the key hole either hasn't been falling into place when the button is pressed, or falls back onto the key by itself making it a nightmare to get the key out. Something I find a pain in the backside when you're trying to get away from work in the early hours of the morning.
- The center stand won't spring back by itself. Think it's just a build-up of dirt on the spring / pivot, but again a bit of a pain when you've got to ensure it's kicked back out of the way before setting off.
- Think I've worn the rear pads down to their bare minimum. There might be some slight scoring on the disc. Need to check with the dealership on if they think it's salvageable or not.
Overall the bke has been running great. Not overly happy about having to get it services every 3,000 km, but that seems to be the way things are going with most 125 models these days.
Friday, 8 November 2013
Finally Sorted
Finally after the best part of 4 months chasing both SYM UK (Moto GB) and two local dealers (P and D Motorcycles, Wakefield / Padgetts, Dewsbury) I've managed to get my daylight running lights sorted on the Joymax. The replacements came in the form of the two integrated circuit boards in which the LEDs sit and were fitted within the space of a couple of hours.
Thanks to Padgetts for taking up the warranty and fitting the lights once they came in.
You only have to read my previous posts to get an idea of my opinion on the overall process. Poor customer service and drawn out lead times. The reason scooter dealerships are going under on a weekly basis!
Monday, 4 November 2013
6 and 9km service combined
Due to work commitments and lack of funds, that and SYM's rather short 3km service intervals, I had to look at combining both my 6km and 9km service.
As part of the service the bike went through a thorough vehicle check as well as the following key items:
Since purchasing the bike in March 2013 I've done just over 9,000km and also in need of:
As part of the service the bike went through a thorough vehicle check as well as the following key items:
- oil change
- valve clearance check
- tyre pressure check
- spark plug replacement
- greasing of parts (where needed)
Since purchasing the bike in March 2013 I've done just over 9,000km and also in need of:
- New Air Filter (to be ordered and fitted when available)
- Rear tyre (was on the legal limit in places)
Servicing Costs
- Workshop Oil (0.80ltr) - £5.20
- Air Filter - £17.85
- Spark Plug - £6.29
- Environmental Charges - £3.50
- Labour Charges - £43.00
- Grease/Lubes (£1.00 x 3) - £3.00
VAT: £15.77
TOTAL: £94.61
Sunday, 29 September 2013
Still waiting...
Well... it's been well over a month since my last post and I'm still awaiting a successful outcome from the warranty claim on the daylight running lights on the Joymax... - Yep I'm getting rather fed up!
Having been let down by my original dealer, I spoke to SYM who seemed to be aware of the issue and suggested looking at filing a warranty claim with another local dealership. Been fairly local to where I live I decided to choose Padgetts in Batley, West Yorkshire who filed a claim for me which was accepted and put into action.
Weeks have passed since filing the claim and all I seem to get from either SYM UK is different stories on where my replacement part is (either in Taiwan or Bulgaria) or in a bunch of boxes they haven't got a clue what's in... or Padgetts who seem to be under the impression I should be doing all the donkey work rather than them...
And they wonder why dealerships are going to the wall...
Having been let down by my original dealer, I spoke to SYM who seemed to be aware of the issue and suggested looking at filing a warranty claim with another local dealership. Been fairly local to where I live I decided to choose Padgetts in Batley, West Yorkshire who filed a claim for me which was accepted and put into action.
Weeks have passed since filing the claim and all I seem to get from either SYM UK is different stories on where my replacement part is (either in Taiwan or Bulgaria) or in a bunch of boxes they haven't got a clue what's in... or Padgetts who seem to be under the impression I should be doing all the donkey work rather than them...
And they wonder why dealerships are going to the wall...
Wednesday, 21 August 2013
The joys of ownership
Well... I've had the bike for about 5 months now. To summarise a lot of what you'll read below - the bike is performing really well with a couple of niggly problems that need to be ironed out.
Over the last 5 months it's covered over 6.6km and taken in a variety of sights around the UK.
(left to right - Dent railway station / Viaduct - North Yorkshire, Albert Docks - Liverpool & Fountains Abbey - North Yorkshire)
The engine appears to be settling in well. A slight whine, but I think that's me more used to a carbureted engine rather than fuel injected one. It can cruise quite nicely at 70mph without feeling strained too much.
Still got the issue with the LED side lights... As you can probably see from the first picture, I'm now down to no more than about 2/3 of them correctly working. Informed my local dealer (P and D Motorcycles, Wakefield) of the problem to be told it was probably because I'd had an aftermarket alarm installed and it had caught some connectors causing an intermittent fault. On closer inspection this appears to be complete rubbish. Having given the problem a good look over it looks as if one or more LEDs have failed on each side of the bike (each on their own circuit board) that have caused a number of the other LEDs to work intermittently / fail. Having spoken to Sym it appears they're aware of a problem and are now willing to fix the issue under warranty via another dealer.
A word to the wise... Don't get a black bike! Not that I'm vain or anything, but it shows up everything! I use the bike 7 days a week, 365 days of the year so it gets a fair beating. There's nothing worse than your pride and joy getting a scratch on it. :)
Over the last 5 months it's covered over 6.6km and taken in a variety of sights around the UK.
(left to right - Dent railway station / Viaduct - North Yorkshire, Albert Docks - Liverpool & Fountains Abbey - North Yorkshire)
The engine appears to be settling in well. A slight whine, but I think that's me more used to a carbureted engine rather than fuel injected one. It can cruise quite nicely at 70mph without feeling strained too much.
Still got the issue with the LED side lights... As you can probably see from the first picture, I'm now down to no more than about 2/3 of them correctly working. Informed my local dealer (P and D Motorcycles, Wakefield) of the problem to be told it was probably because I'd had an aftermarket alarm installed and it had caught some connectors causing an intermittent fault. On closer inspection this appears to be complete rubbish. Having given the problem a good look over it looks as if one or more LEDs have failed on each side of the bike (each on their own circuit board) that have caused a number of the other LEDs to work intermittently / fail. Having spoken to Sym it appears they're aware of a problem and are now willing to fix the issue under warranty via another dealer.
A word to the wise... Don't get a black bike! Not that I'm vain or anything, but it shows up everything! I use the bike 7 days a week, 365 days of the year so it gets a fair beating. There's nothing worse than your pride and joy getting a scratch on it. :)
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